“Momentum gave us one live picture of engineering, QA, and support across every office — without compromising the zero-trust posture we sell to our own customers.”

IT pushed the desktop agent to engineering, QA, and support machines across offices through existing device management. Every machine landed in the Machines approval queue, where admins verified and approved hardware before any data flowed — the same zero-trust discipline Accops applies to its own products, so security signed off without a fight.

With departments mirrored from the org chart, the Workforce Dashboard began charting expected-vs-actual hours per team. Leadership deliberately changed nothing — they let the Timeline module build two clean weeks of active/idle data and honest input stats before touching a single rule.

Engineering's department app rules marked IDEs, terminals, and local dev servers — offline apps included — as Productive; support got a different rule set where ticketing consoles and remote-session tools counted as core work. General settings encoded each team's real workday hours and idle thresholds instead of a default nine-to-five.

The expected-vs-actual trend replaced two recurring status meetings per team, and managers now open one-on-ones from the Activity view — productivity score, active vs expected — instead of anecdotes. Coverage questions across offices are answered from the master user grid in seconds.