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// Customer stories

How teams improve the way digital work gets done

Explore how teams use Momentum to understand work patterns, address device risks, and make better decisions about the digital workday.

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−0%
Unmarked app time
after app-rule tuning
0 days
Avg. time to first insight
agent push to live dashboard
−0%
Status meetings cut
best-in-class rollout
// At a glance

Customer outcomes at a glance

CustomerPrimary challengeOutcome
AccopsFocus & distributed-team visibility+21% focus hours
TensechBillable utilization+17% utilization
CyberCubeEndpoint risk94% fleet compliance
See how Momentum produced these results →
// Where it fits

Where Momentum delivers value

Departments, per-department app rules, and shift-aware settings adapt Momentum to how each industry actually works — here's the proof from each one.

Software & Product Teams
Protect deep work and understand engineering patterns.
ACCOPS
Digital workspace & secure remote access
Challenge: Distributed engineering visibility

“Momentum gave us one live picture of engineering, QA, and support across every office — without compromising the zero-trust posture we sell to our own customers.”

What they changed: Configured per-department app rules for IDEs, terminals, and support tooling; reduced recurring status meetings.
+21%Focus hours
−40%Status meetings
1 wkTime to live
IT Services & Consulting
Replace manual timesheets with evidence-based utilization.
TENSECH
IT services & AI engineering
Challenge: Billable utilization without manual timesheets

“Client conversations changed overnight. Utilization comes straight off the Workforce Dashboard now — no reconstructed timesheets, no debates.”

What they changed: Set up department-level app classification for client work; replaced weekly timesheet admin with expected-vs-actual reporting.
+17%Billable utilization
0Manual timesheets
6 daysTime to live
Security-First Organizations
Connect workforce signals with endpoint risk.
CYBERCUBE
Cybersecurity & threat intelligence
Challenge: Fragmented endpoint risk visibility

“Momentum gave our security team a single fleet risk view instead of three disconnected tools — and caught a non-compliant laptop before it became an incident.”

What they changed: Consolidated endpoint posture and device compliance into a single risk queue; identified and enabled shadow AI tools across teams.
94%Fleet compliance
3xFaster incident triage
2 wksTime to live
// Featured story · Accops

Engineering and support work finally counted as productive

Accops' challenge was classification: legacy app rules treated IDEs, terminals, and support tooling as non-productive, making engineers and support leads appear to have 28% unmarked time. Per-department app rules corrected this — engineering saw focus time attributed correctly, support saw their tool usage count, and leadership got one expected-vs-actual view across every office. The second-order effect: no more status meetings to fill the gaps.

Classified engineering tools and support consoles as productive per department
Unmarked app time down from 28% to 7% after rules tuning
Weekly status meetings down 40% after leaders could see patterns
Focus hours measured increase from 3.9 to 4.7 per person per day
momentum — accops · before vs afterLIVE
baseline · weeks 2–3after rules tuning
Focus hours / person / day
Before3.9 h
After4.7 h
Weekly status meetings
Before15
After9
Unmarked app time
Before28%
After7%
dept: engineering · qa · supporttrend ↑ 21%
Read the full Accops story →
// Outcomes across customers

Accops isn't the only story

Tensech and CyberCube run the same rules-tuning playbook in very different industries — here's their before-and-after.

// Featured story · TensechLIVE
Tensech
IT services & AI engineering
Tensech's billable utilization hinged on proving that active time equaled client work. Momentum doesn't measure billable hours directly — it classifies active app time. So Tensech tuned department rules: which apps count as billable for each delivery team, then expected-vs-actual shows utilization against those configured rules. This distinction matters: utilization is a measurement, not proof of work done.
beforeafter rollout
Billable utilization
Before64%
After81%
Weekly timesheet admin
Before4 h
After0 h
Unmarked app time
Before33%
After8%
Coverage turnaround
Before24 h
After1 h
// Featured story · CyberCubeLIVE
CyberCube.co
Cybersecurity & threat intelligence
CyberCube found that device compliance and fleet risk were scattered across spreadsheets and a legacy MDM. The breakthrough was endpoint security posture checks: unpatched systems, encryption gaps, and antivirus gaps showed up in one fleet risk ranking. IT went from triaging alerts in disconnected tools to processing one queue. The first flagged machine in the anomaly detection queue was a laptop with unencrypted data — caught and remediated before it left the network.
beforeafter rollout
Fleet compliance
Before71%
After94%
High-risk devices
Before38
After11
Alert triage time
Before6 h
After2 h
Shadow AI tools identified
Before0
After9
// In their words

What leaders say after the rollout

Momentum gave us one live picture of engineering, QA, and support across every office — without compromising the zero-trust posture we sell to our own customers.

Engineering Leadership
VP Engineering, Accops

Client conversations changed overnight. Utilization comes straight off the Workforce Dashboard now — no reconstructed timesheets, no debates.

Delivery Leadership
Engineering Lead, Tensech

Momentum gave our security team a single fleet risk view instead of three disconnected tools — and caught a non-compliant laptop before it became an incident.

Security Leadership
Head of IT Security, CyberCube.co
Trusted by teams at
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