“Client conversations changed overnight. Utilization comes straight off the Workforce Dashboard now — no reconstructed timesheets, no debates.”
The challenge
Billable delivery teams working across multiple client projects had no clean way to prove utilization, and timesheet reconstruction ate hours every week.
The solution
Department time distribution and expected-vs-actual dashboards gave Tensech client-ready utilization reports and retired manual timesheets entirely.
From first agent to full results
The Tensech implementation, phase by phase — machine approval, baseline, app-rule tuning, and the payoff.
Delivery teams installed the Windows and macOS agents themselves; admins approved each machine from the approval lifecycle queue the same day. Offline app capture mattered immediately — IDEs, design tools, and local dev servers all showed up without plugins.
Two weeks of untouched Timeline data revealed the real shape of a delivery day: deep build blocks in the morning, a fog of unmarked apps and context switching after lunch. The Workforce Dashboard's expected-vs-actual trend showed billable-looking hours were thinner than the invoices assumed.
Each delivery team's app rules marked its client's stack — repos, cloud consoles, project trackers — as Productive, while Global App Rules swept the long tail of Unmarked apps into sensible categories. Target productive hours were set per department in General settings to match each engagement's reality.
Department time distribution became the backbone of client reviews. Utilization now comes straight off the dashboard instead of reconstructed timesheets, and the top/bottom department views flagged an overloaded project team before the deadline crunch hit.
Before Momentum vs. after
Numbers pulled from the same dashboards the team runs on today.